MBS Global Training
Currently we do not have a plan to run a "live" class anywhere in the world. Beginning in mid to late summer we will start announcing dates and times for this class to be held in a virtual format.
The two-day Trainer Skills Course for Microsoft Dynamics
targets Dynamics Product Experts who are applying for the Microsoft Certified Trainer (MCT) certification. This course applies learning concepts from the CompTIA C++ (
) curriculum and maps it to Microsoft Dynamics trainer content. The trainer skills content from the CompTIA C++ course is integrated with Microsoft information to give an MCT candidate the necessary skills to train Microsoft Dynamics. Students are asked to deliver a presentation to the group on the second day. This hands-on approach will allow students to practice and apply immediately what they have learned from this course.
View available dates and locations
ABOUT THE TRAINING:
After completing this course, students should be able to:
Depict the benefits of using the CompTIA training manual
Illustrate the Microsoft Training model
Explain the program requirements for MCT’s & CPLS
Effectively use the training materials provided by Microsoft
Successfully deploy a Virtual PC image
Recognize characteristics of adult learners
Identify delivery methods used in training
Utilize questioning techniques used in training
Resolve problem situations in the classroom
Facilitate a Microsoft Dynamics training course
Complete a 10 minute presentation on a Microsoft Dynamics topic
Dynamics Product specialists who are working towards their Microsoft Certified Trainer (MCT) status with an intent to train Microsoft Dynamics.
in the whole 2-day class in order for this to meet the MCT requirement.
All attendees will now be required to make a $100 deposit that will be refunded 100% after completion of course.
MICROSOFT CANCELLATION POLICY:
Due to the interactive nature of the class Microsoft reserves the right to cancel a class within 14 days prior to the start of the class.
Due to limited capacity and scheduling priorities, if you cancel your registration less than fourteen (14) days prior to the start of this course, we cannot guarantee you will be accepted into the next class.
1. Login at
2. Select the Edit/Cancel Registration option.
3. If you require any assistance, please email:
1. Must not be a current MCT.
2. Must not be Microsoft employee.
3. Intending to deliver Microsoft Dynamics Training for a Certified Partner for Learning Solutions as a staff or freelance instructor.
4. Passed two exams in one of the Microsoft Dynamics MCT competencies:
Microsoft Dynamics - Applications
Microsoft Dynamics - Developer
Microsoft Dynamics - Installation & Configuration
This course is presented in two days covering the following topics:
Chapter 1: Overview
This chapter provides a general overview of the course
Description of the Microsoft & CompTIA manuals
What is CompTIA & why we have adopted their framework
Where to go for further information on the C++ Certification
Explanation of the Microsoft Certified Trainer (MCT) requirements
Microsoft Business Solutions Masters Program
Discuss Presentations required for Day 2
Background of Dynamics products
History of company formation - Great Plains, Solomon, Navision, Damgaard
Product Marketing overview – Future Direction
The Microsoft Training model
Chapter 2: Planning & Preparation
This chapter explains what an instructor needs to do to prepare him/herself instructionally & prepare the class for a training session and what to do in the event of a problem.
Preparing yourself instructionally
Ensuring Safety & Comfort of the Attendees
Beginning the training event
Handling Audio Visual/Hardware problems
Expectations of the Microsoft trainer
Expectations of the training center
Chapter 3: Exploring Delivery Methods & Media
This chapter deals with adult learning theory & covers the different stimuli used in a training environment to help students get the most of the session.
Characteristics of adult learners
Delivery Methods – discussion, brainstorming, labs, demonstrations
Delivering content & testing comprehension
Explanation of Microsoft Dynamics Materials & how to use them in the learning environment ie: Instructor Notes
Discuss games & activities
Chapter 4: Credibility & Communications
This chapter discusses professional conduct when training. Presentation and communication skills are discussed during this chapter.
Acceptable behavior for a learning environment
Content Expertise & Professional Conduct
Vocabulary, Grammar, Syntax
Non-verbal communication skills
Communicating the course plan
Chapter 5: Group Facilitation & Evaluations
This chapter discusses effective openings, questioning techniques & evaluating a training session.
Opening the training session
Maintaining the environment
Using questions: types of questions, questioning techniques
Addressing the learner needs
Motivating & Reinforcing learners
Microsoft materials: Test Your Knowledge, Case Studies, Labs
Evaluating Learner Performance
Evaluating Microsoft Courses: Metrics that Matter
Chapter 6: Presentation Workshop
This section gives individuals practical experience by presenting a topic of their choice. The students are then critiqued by the instructor and their peers.
Each individual presents for 8 - 10 minutes discussing a topic of their choice, focusing on their domain proficiency
Class members complete an evaluation of each individual's presentation
Feedback is provided verbally from the instructor & the other students on the course
Chapter 7: Virtual PC
This chapter discusses the Virtual PC technology which is used to run the software image of the product they are teaching.
How to use & deploy the Virtual PC
Install a Virtual PC image
Chapter 8: Microsoft Resources
This chapter explains what resources are available to Microsoft Trainers. Included are topics covering content development, how Microsoft courseware is developed and how certification exams are designed. It gives the MCT candidate an insight into how the courseware, slides, exams & eLearning sessions are prepared. Attendees also receive information on all the Microsoft tools available to help them succeed as instructors.
Microsoft Content Development Process
Objective Domains & Scope, Subject Matter Experts, Review Committees & Languages
Certification Exams, Preparation Guides, Learning Guides, Practice Questions
MBS Resources: Partnersource, Techknowledge, eLearning
MCT Resources: Download Centre, Newsgroups, Courseware Support Aliases
Appendix A: Games, Energizers & Handling Difficult Situations in the Classroom
This appendix describes how to handle common problems that can arise in a classroom as well as strategies for using games in the training room
Handling problem situations in the classroom
Using games in training, when they are (and may not be) effective
Characteristics of games
Description of games that have worked: Jeopardy, Ask a Question, Snakes & Ladders
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